National Grid Switching FAQ

Although the National Grid delivers energy to everybody, people are free to shop around and select the competitive energy supplier that suits them best. Switching is a good idea if you want to get a better deal than the one you currently have. Contacting New York electricity suppliers and setting up a contract with them is fairly straight forward, but here are some FAQs to help you decide what to do.

What Will National Grid Do For Me If I Switch?

National Grid will still deliver your energy to you. They will also respond to emergencies, and provide restoration services if you need them. You should still call National Grid in the event of an emergency, rather than your energy supplier.

Do I Have To Switch Right Now?

No. Switching isn't compulsory, but it can help you to get a more competitive National Grid electricity rate. If you don't, National Grid will continue to supply you with a basic default package until you select a competitive supplier. This is so that nobody goes without an energy supply at any time.

What Are The Basic Service Pricing Options?

You can select either a fixed price or monthly variable price. The one you select will depend on whether you'd like to pay one price for 3-6 months, or whether you'd like to save money during the months you won't be using as much energy.

Will I Save Money By Switching?

The money you save will depend on a few factors, like how much energy you use and the agreement you make. National Grid encourage people to compare prices to get the best deal.

Where Can I Find Suppliers?

You can look at National Grid's Energy Supplier List to find suitable suppliers in their service area.

How Do I Make Sure I've Picked The Right Supplier?

Know what you currently pay and compare service/cost. Make sure you know the terms of the contract you're being given, as well as whether you have a fixed rate contract or changing prices. Will there be early termination fees? Make sure you know as much about it as possible.

Will The Level Of Service Stay The Same?

Yes. The reliability and service quality should stay exactly the same, and National Grid will continue to respond to emergencies.

How Will I Be Billed?

This will depend on the other energy supplier you choose. You might get two bills; one from National Grid and one from your chosen supplier. You might also get one bill with your charges outlined separately.

Can I Switch Back To National Grid?

Yes. You can contact them directly or request that your supplier return the account to them.

Who Do I Call When I Have Questions Regarding The Bill?

For delivery questions, contact National Grid. For supply questions, contact your supplier.

Are There Renewable Energy Options?

Yes. There's a service called GreenUp that residential and small business customers can participate in if they have a basic service contract with National Grid. Becoming a GreenUp customer helps to build on renewable energy sources.