Public Power Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for Public Power are their plans and pricing, with an average of 5.0 stars, and the order experience, with an average of 5.0 stars.

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Reviews by Star

Recent Good Review from peter

Electricity power supply

Ok so far

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Peter from Staten Island, NY on April 29th, 2022

Most Recent 5 Star Reviews

6 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Early still but seems like a great switch to public power

Good price. Efficient communication.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Regina from Suffern, NY on April 9th, 2022

Easy transfer

My previous provider gave short notice of termination.
The switch to Public was fast enough to avoid a problem, with only a few key strokes on my computer.
The prices also were lower than I was paying previously.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Easy Switch from Hartsdale, NY on July 19th, 2020

Excellent price and service

Best price by far of any choice, easy to order, 2 year term, never any issues

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— DR from Wassaic, NY on November 13th, 2019

PUBLIC POWER REVIEW

BACK IN FEB.,AFTER MUCH TIME SEARCHING FOR A NEW PROVIDER, I DECIDED TO USE PUBLIC POWER AS MY NEW SUPPLIER FOR BOTH MY GAS AND ELECTRIC NEEDS. YESTERDAY I FINALLY RECEIVED MY FIRST BILLING FOR THE PERIOD FROM MAY 5, TO MAY 25 . IT'S A GOOD START TO, HOPEFULLY, DOING BUSINESS PUBLIC POWER.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— DAVID LAUSTER from Lyons, NY on June 6th, 2018

So far so good

Only one month but everything so far as promised

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— David from Wassaic, NY on May 26th, 2018

Good Price, Renewable, No penalties

Remarkable company because there are no huge fees, my bill is lower than most of my neighbors, and the best part is it is renewable energy. Kudos !!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— CT-4-LIFE_NEw-ENGLAND_PATS from Greenwich, CT on March 22nd, 2017

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Electricity power supply

Ok so far

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Peter from Staten Island, NY on April 29th, 2022

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Rejected

NATIONAL GRID STOPPED HANDLING THE CO. I WAS USING.
ASKED TO CHOOSE A NEW ONE. DID SO FROM SUPPOSED ALLOWED PLANS. SELECTED ONE. RECEIVED A LETTER STATING THAT NG WOULD NOT ACCEPT THAT PLAN FOR WHATEVER REASON. SO I CURRENTLY HAVE NO PLAN ACCEPT FOR NG.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— X from Liverpool, NY on June 2nd, 2021

Do not switch to Public Power!

Public Power offers very competitive rates to lure in customers for a short period of time. I am usually very vigilant when I try a new energy supplier. Due to personal circumstances, I was not able to watch my bills closely, and as soon as the fixed rate was up, they sent a letter that they putting me on a new fixed rate and gave me a couple of days to rescind the new rate agreement. As stated, I was not in the capacity of checking if the new rate was fair. So they locked me in to a new high rate (with a penalty to cancel mid term). I asked to cancel, but they refused to waive the cancellation fee.
It turns out that in just 4 months they over charged me more the $35 over the utility company.

They are totally unethical. Such an energy company should be penalized and discredited.

Actual numbers below:

Electric Billing Period ESCO SUPPLIER ESCO TOTAL O&R TOTAL DIFFERENCE

FEBRUARY 16, 2021 - MARCH 16, 2021 (28 DAYS) PUBLIC POWER OF NY $88.60 $81.87 +$6.73
JANUARY 15, 2021 - FEBRUARY 16, 2021 (32 DAYS) PUBLIC POWER OF NY $121.57 $111.62 +$9.95
DECEMBER 15, 2020 - JANUARY 15, 2021 (31 DAYS) PUBLIC POWER OF NY $120.72 $107.63 +$13.09
NOVEMBER 13, 2020 - DECEMBER 15, 2020 (32 DAYS) PUBLIC POWER OF NY $113.03 $105.50 +$7.53

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Your Average Shmoe from Monsey, NY on April 8th, 2021

Would not choose Public Power

I had received an offer from Public Power to renew at 0.0849 kWh, which was 50% higher than I had currently been paying. I went online at (Choose Energy - NY Energy Ratings), and found a lower rate by Public Power on 7/3/18. On 7/5, I received an email confirmation from NY Energy Ratings that they had received my order with Public Power with new rate of 5.33. In August, I received an email from Public Power regarding my renewal, I called and spoke about the rate I had locked in on 7/5. The customer service rep, told me to disregard the mail for renewal. I just received my National Grid bill, and my electric bill is $30 higher than last month, because I'm being charged 0.0849. I just spoke with a customer service rep, who was very difficult to understand - who told me that I wasn't eligible to sign up with Public Power at the lower rate in July, because I wasn't a new customer. I never received any notice of this! She then offered me two other rates that were still significantly higher, and told me that I would have to pay a $100 fee if I chose another company.... I'm looking elsewhere....

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Charlene from Ballston Spa, NY on September 24th, 2018

Bait and Switch

We signed up a contract with Public Power as our natural gas supplier. It is for a fixed 12 months term with an early termination fee of $50. A few months have passed and we received a letter that they will charge us a minimum usage fee of $5.00 in which our average daily usage is less than 0.1 therms/day. We conserve on our electricity and gas since I am not working and on permanent disability. Our total monthly supply gas charge is only $0.94. I contacted Public Power and stated that it was not in the contract when we signed up. Unfortunately, we will now be charged extra fee for trying to conserve.