Green Mountain Energy Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for Green Mountain Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

5th

4th

5th

5th

5th

4th

Quick Links

Reviews by Star

Recent Good Review from Five Stars

Big Fan of GME

As promised, the rate on my bill only increased slightly. I feel better paying my bill each month knowing it is going towards cleaner sources than before.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Five Stars from Syracuse, NY on June 13th, 2019

Thank you for the positive feedback and for being a loyal customer. We are here if you need us.

— Green Mountain Energy

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Big Fan of GME

As promised, the rate on my bill only increased slightly. I feel better paying my bill each month knowing it is going towards cleaner sources than before.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Five Stars from Syracuse, NY on June 13th, 2019

Thank you for the positive feedback and for being a loyal customer. We are here if you need us.

— Green Mountain Energy

Most Recent 1 Star Reviews

9 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

2x kWh Cost

I met a representative at a local grocery store. I had luck saving money on my energy bill prior with other companies so I gave them a shot. The Representative talked a good talk and had data to back up what he was selling. The papers showed all the odd ball charges imposed by Grid, which amounted up to rough 50 some odd dollars. I had inquired about the cost of the kWh as this and the delivery fees due to attenuation over distance are what really cost us in the long run. I had been assured that the price per kWh would not change. So to my surprise getting a 550 electrical bill as opposed to the 50ish dollars off of the original bills which usually came in around $180 to $250 per month. If I was saving dollars we should have seen $130 to $200 not $550.
National Grids going rate is .06X cents per kWh in my service area, Green Mountain is charging me .14 cents per kWh in my service area.
I will be filling a complaint with my states Public Service Commission and the Hotline for Competitive Energy Complaints. Twice the cost is not competitive.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Joe from Watervliet, NY on August 6th, 2024

Thank you for your review. We would like to review your account with you and see if there is anything we can do to resolve this issue. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1796 and additional information.

— Green Mountain Energy

Scam- stay away

I just found out they have been increasing my rates steadily under a variable plan and i've been paying 30-40% more than i would have been under the regular coned plan. It's completely dishonest- I was not notified of any rate increases or what this variable plan is or that i was being switched to one. They have sent me numerous marketing emails, but didn't bother sending me anything to renew a fixed rate plan? BS. When i signed up i was told i would only pay a few dollars more per month. I have spent several hundred dollars- maybe more- than i needed to. Extremely perturbed by this dishonest hidden business practice- I'm owed at least a partial refund.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Harry B from New York, NY on September 14th, 2023

Hi Harry B. We are sorry to hear that your bill has been more than anticipated. We would be happy to help break things down and explain the bill in more detail for you. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1791 and additional information.

— Green Mountain Energy

Rip off

My husband signed up for this thinking it would be cheaper for us in the long run. Usually my husband pays the electric bill but once the price was out of control I took over and actually taking the time to look at the bill on my own. Once realizing we were paying 2 to $300 more PER MONTH I went through the past year to see how much we have spent on "green mountain energy." It ended up being OVER 2k, on top of what we were getting charged from NYSEG. Once I figured that out I had my husband call and cancel immediately only for them to give him a hard time and say it will take 2 billing cycles. I really hope other people will take the time to read reviews before purchasing energy from this company. It is crazy in times like these a company would do this to people. Absolutely disgraceful.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sara Mahar from Granville, NY on July 17th, 2023

Thanks for your review, Sara. We would like the opportunity to review the account to see how we can help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1790 and additional information.

— Green Mountain Energy

Hidden Pricetag is FAR GREATER than advertised

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Adrian from Brooklyn, NY on February 7th, 2021

Hi Adrian. We're sorry that you've had an unpleasant experience with us. Please contact us at Feedback@GreenMountain.com with your account #, REF #1838 and additional information if you would like to discuss this issue further.

— Green Mountain Energy

Scam

I agree with Green Mountain Energy being a complete scam we never signed up for it not one bit and never knew what it was at all until my electric bill was raised by more than double and we called our power company and they said the due to the extra amount was because Green Mountain Energy but once again we never signed up for that I have no clue how they got onto our power bill we never signed up for them I can't stress that enough so my wife got a hold of somebody from Green Mountain Energy and we told them kindly quit charging us we never signed up for you guys we do not want any thing to do with your company and guess what on my next pay they bill me again through my Duquesne Light so this time when I call them I'm going to have my lawyer contact them and I will sue them for everything they charge me which is well over $2,300 until we finally caught on their their scam do not trust them

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Don from 26026 on January 27th, 2021

Hi Don. We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1835 and additional information so that we can make sure to address your concerns.

— Green Mountain Energy

*SCAM*. Do not use Green Mountain Energy

Green Mountain Energy is a complete scam. I noticed on a particularly high electric bill that I was being charged for their service although I never enrolled in it. I checked old bills and realized that over the course of a little over a year they had charged me over $1800. I didn't notice at first because the large charges conveniently came during the summer months when the air conditioning was constantly running. I called over a dozen times to cancel and dispute the charges and kept getting passed off from one supervisor to another. Eventually, I received a call back during peak work hours and the "supervisor" left a message stating that they did not detect any fraud on their end, but as a "courtesy" they would refund me $85, which is really just a slap in the face. They claimed that was the amount of the last six bills, which is a blatant lie considering I have all of the bills and checked them myself. These people claim they want to help the planet, but really they just steal money from innocent people. DO NOT USE OR TRUST GREEN MOUNTAIN ENERGY.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Alex G from New York, NY on December 3rd, 2020

We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1831 and additional information so that we can make sure to address your concerns.

— Green Mountain Energy

Scam Alert!

I signed up for this service from the Park Slope Greenmarket in Brooklyn. Was told I would be paying on average 10% more in electricity in support of green energy initiatives. Seemed like a good cause so I signed up. Just found out from my local energy provider ConEd, that ConEd is charging .06 per KW vs Green Mountain, who was charging 15.9 cents. That's 250%, not 10%!!

When I called Green Mountain to inquire, they said the service jumped up after 3 months. No one ever told me that would happen. And even at the lower rate it was still .11 to start vs Con Ed @ .06. Close to double the price to start, not 10%, even during the first 3 months.

People scamming in the name of Green initiatives is like stealing from widows or children. Shame on them.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Peter F from Brooklyn, NY on February 13th, 2020

Hi Peter. We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1819 and additional information so that we can make sure to address your concerns.

— Green Mountain Energy

A big trap

I did not realize how expensive they were until I moved to a new house where my bill literally exploded - I felt in their trap when I moved to NYC

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Julie from Brooklyn, NY on January 28th, 2020

Hi Julie. Thank you for your feedback. We would like to speak with you and see if we can help. Please contact us at Feedback@GreenMountain.com with your account #, REF #1822 and additional information.

— Green Mountain Energy

Thieves

They sell you a story about clean energy and then bill you over double what you would have paid at Con Ed. Low introductory rate and easy sign up. Then they rob you. Once I figured it out they had already billed me several months.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mad In Brooklyn from Brooklyn, NY on January 27th, 2020

We appreciate your feedback. We're sorry to hear that we fell short of your expectations. Please email us at Feedback@GreenMountain.com with your account #, REF #1823 and additional information.

— Green Mountain Energy