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I have been a Stream customer since November of 2012. I have been very happy with Streams rates and was very excited when the announced their cash back program. The only issue I had was with the incumbent Rochester Gas and Electric estimating my usage. I know read my own meters and couldnt be happier with my savings!

easy, and fast

This review is strictly about the automated service and customer service, the twin evils of many corporations' support paradigm. Like Verizon, for example, the automated system, chat, etc need to be overhauled and streamlined to make it more user-friendly. They discourage customer service by routing you to a chat or their website. Then by the time you actually reach someone, you are on your last nerve. Customer service should not be outsourced abroad,which perpetuates the stress. Sometimes the reps are rude or arrogant or talk over you.

Time for a change.