TXU Energy -- Profile Analysis

They offer great rates that you can lock in on. Always professional, customer service seems to be comprised of thoughtful, educated, and friendly individuals who speak clear & proper english.

TXU has a program that locks you into a rate for two years. Their billing system needs help. I get a bill 45 days in advance before I even pay the current bill. I've mentioned this to them, but no dice. It's tremendous overlap. Otherwise, I believe they have decent rates. I will also receive a rebate check from them in January for 1% of what I have paid into the system for the previous year.

After deregulation I was one of the first to leave TXU. After using a couple companies, one went out of business, the other increased my rate after a month or two, I got a really good rate with TXU and I know they're not going to go out of business or jack me around. I like being able to pay online. I called customer service on a Sunday one time and they actuall answered the phone. They gave us a thermostat that I can program from my computer at work and I can see how much it's running from work, and adjust the temperature before I go home. That's probably the best part.

I have done business with TXU for many, many years, and I've never had a problem with the electricity service or the customer service. I have stayed with them because I know what I'm getting. The cost may be a little higher than others, but it is also not the highest. Paying a little extra is worth the satisfaction.

I used TXU for 4 years in Terrell. The service was fine. I can think of nothing to complain about. The billing was fine. Again no complaints. When I left, they refunded my deposit as they said they would. Again no complaints. Now I am looking to start electric service at a new place. I am wondering if the companies with cheaper rates are a good idea. But looking at these reviews, it appears that some of these reviews are not by customers but by competitors. This makes it harder to decide if there is an advantage to the cheaper services. I know TXU and have not a single complaint. I will probably use them again.

I have had a good experience with TXU, cheap, easy, and their electicity is good quality.

Easy hook up and I can monitor my usage with their online tools.
Never had a problem.

TXU is pretty decent. Their customer service is also okay.

I have been a TXU customer for well over 10 years, have watched friends and family jump from one company to another due to better rates and bad customer service, billing issues. Due to the economy situation, I was needing to find a better rate for electricity. I went to this website and powertochoose.org to do my research. While there are other companies out there that are cheaper, the billing/customer service issues I am reading about do not make me want to change over to a company I am not familiar with. I decided to call TXU and find out what they would do for a loyal customer as far as lower rate. They didn't go down to the 8.5 cents, but did get a lower rate than was posted. The person who worked with me on the phone was pleasant, helpful and cooperative. I then asked at the end to be transferred to billing and that person was just as pleasant and helpful. I think I made the right decision and would recommend to all! Good luck!

I have had quite a few different electric companies: Direct Energy, Stream, and Relaint. Of these companies, Reliant was about the only one up to par with TXU. Direct and Stream were absolutely terrible. Reliant was just expensive. TXU gave me rewards every year! I am pretty darn happy.

Always willing to help with issues and they have been in business longer than
any others, so you know that they are around to stay.

Very satisfied with TXU energy service and plans.

Had to get off of star Tex since they jacked my rate way up in July. TXU gave me some stability and now I know what my bill will be next month. Great company!

Long track record. Consistantly the best customer service, billing and ease of doing business with. Only negative is that they are consistantly higher priced. I guess you have to pay for quality.

i wish they would discount more for longer term commitments....but love the debit card at the end of the year...125.00 last year!!!

Super service!!! Minimal disruptions.

So many bad reviews here but I had to chime in and say that I've been a TXU customer for over 10 years and never had any major problems with them. The TDU charges are not a scam like people are saying, they are from the delivery company (Oncor where I live) and are outside the control of TXU - you will get charged that no matter what electric supplier you use. Some of them hide it in their rate, some itemize it like TXU does but call it something else. They aren't the cheapest around, that's true. But they aren't 33-50% higher like some people are saying. You have to factor all the fees in together with each plan if you're going to compare. I'm paying 9.5c per kwh *including* the TDC charge of 3.15c. That rate is locked in, too. Power is always cheaper in the winter and more expensive in the summer. but with a locked in rate it stays the same no matter what. Sure, I could go to a 3mo plan with someone else and pay 5c or 6c per kwh in the winter, but at the end of the 3 months that rate isn't available anymore and you get stuck with whatever the lowest is at that time... probably more like 12 or 13c depending on the time of year. That's why the long term locked-in plans are always more per kwh. you get to keep that rate in the summer when it really matters. That'll be the same with anyone. Look for the long-term fixed-rate plans, not the 3 month right-now plans or the variable rate ones... or worse the month-to-month plans. Many of those will be cheaper right now but will cost you a lot more in the long run.All of that said, the one issue I've had with TXU is their automated billing. They can't seem to pick a date. I was billed on the 4th every month for as far back as my online bank statements went. Then suddenly it was the 1st, then again on the 29th in the same month. I can understand a day or two fluctuation but 6 days is a bit much. and two bills in one month, 28 days apart seems ridiculous, especially when my due date didn't change. If they can figure out their autopay system I'll remain a happy customer for a long time.Anyway don't be fooled by the naysayers. TXU is only slightly higher than the competition and if you feel like they're screwing you over then go somewhere else... but don't expect it to be better on the other side of the fence. If TXU wants a deposit, so will the next company. If someone is offering you a cheap rate in the winter, they won't in the summer. And those pesky TDU charges... every company in Texas charges them, believe that. It's the law that they charge them, they can just call them something else or bury them inside of the rate, but they have to be on the bill. Oncor or whoever your delivery provider is is going to get their money from you whether you realize it or not. Learn to read and understand the electricity facts sheet that every company has to provide by law about every plan they offer. That's where the real breakdown of what you're paying can be found.

Would recommend TXU to anyone. Very professional and their weekly usage report is a big helpin understanding my use profile and the ultimate billing.

Before switching to TXU Free Nights, our monthly bills were in the 400 range. After we agreed to switch to TXU Free Nighs and our bill drop to 110 for that month. And it stayed in the 100 range for almost 6 months now. Customer was very generous and informed us of the increase in kwh, cancelation fee, and everything we needed to know about the plan before agreeing to make this change. I'm happy with what I'm paying for and using free electricity is amazing.

I have been a TXU customer for 10 years (2 years in an apartment and 8 years in a house). I have had absolutely no issues ever with TXU in their customer service, billing or overall service. It is energy plan renewal time for me right now, and I'm doing my research to compare TXU to other companies. While I am tempted to switch to another company based on price, I am reluctant to leave a company that has been quite satisfactory over the years. It saddened me to see all the negative reviews regarding TXU, which prompted me to share my own positive experiences with TXU. It seems that most negative reviews are based on misunderstanding of how billing works - a consumer must consider delivery fees, base fees if minimum usage is not achieved, etc. TXU's customer service has been quite pleasing. I don't have the need to call very often, but I always speak to friendly, helpful associates when I do call. I even remember sending a complimentary e-mail a year ago to recognize an especially helpful associate when renewing into my current energy plan. TXU has been a great company for me, and I would absolutely not think twice about renewing my energy plan with them if their prices were slightly lower.

We just started to check into getting lower rates by comparing online. Our current rates were significantly higher. Through this research I ran across the reviews for TXU who is our provider and has been for 10 years, I was extremely concerned with the very poor reviews. I decided to email the address that TXU used in their review responses. Well my email was sent at 3:00 pm, the first read receipt from TXU was 3:01 pm, TXU employee Elaine Garza ID#XL1L called me at 3:42 pm and was outstanding!! Explained all our options, ran bill comparisons for several periods, explained everything on our bill by line item and how our new bill would look, get our new plan started with our last meter reading even though we were mid cycle etc.etc.etc. I've rarely had exceptional customer service and certainly did not expect it from a huge energy provider but I have to say she provided EXCEPTIONAL customer service!! She got us significantly reduced rates and I will be sure to provide feedback on these once we get our first bill.

I have been a customer for TXU and had the best experiences. The bills were always accurate, topped with the discounts based on usage. The energy dashboard on their website is so useful and lets you know your usage and control you electricity costs. And when I had to disconnect my service because I was moving out of TX, they were so friendly and co-operative and modestly explained the next steps. Thank you TXU.

People let's be honest and out our feet back on the ground, If you have a busy household with kids and all kinds of activities during the day, than probably TXU free nights it's NOT for you... BUT if you're someone who's not at home during the majority of the day and can make "adjustments" to your lifestyle (do laundry during the night, pump up the AC in the early hours of the mornig to cool down the house for the majority of the day during the summer, than this plan is IDEAL for you... I signed up for this plan in June 2014 and during the entire summer not a single bill went over $96 per MONTH and now that's fall season my average bill has been $69 a month... Of course you want to make sure your house is well insulated and have the best "enery savings" appliances, bulbs, etc... THANK YOU TXU, I'l looking fowrard on staying your customer for years to come.

just got off the phone with a wonderful customer representative,it was easy she gave best deal. Considering i was thinking of switching, glad i called instead. Very satisfied, wish i called last month i would've saved a ton of money. Been a customer 20 years now.

I love Txu I do not see how people say they have a monthly bill of 200 in an apartment. My bill never goes over 70 and I stay with heat or electricity on. I don't really understand the TDU charge seems high but overall I'm happy with my bill. When I called in to renew my plan I did have a little trouble (language barrier) I could not understand everything he was saying and he couldn't understand some words I was saying but we got through it.... If I could change something about TXU it would definitely be to lower what ever that TDU charge is and if you forget to renew before deline they throw you on the most expensive plan.... Overall Satisfied and would recommend to others

I'm currently a new customer to TXU, I haven't had any problems with the electricity company and my bills have been under $100. I live in a 800sqft apartment with my wife, we usually use a good amount of electricity and also never turn off the AC. I would recommend this company to a friend!The promotional code is entered at www.txu.com/friend when you sign up with TXU.

I've been a steady customer of TXU for 10+ years. When I moved my service a few years ago, I used their website and live chat to pick the best plan and make the move. I have always had great results with customer service when I needed them and the service has always been reliable.

I originally came to this website to read reviews about potential companies, because I was looking to lower my bill. I was really shocked with all the negative reviews because I've had an overall good experience with TXU. I've been with the company for over 5 years and I'm only looking to switch, because my bill seems to have increased quite a bit over the years. I noticed that before I was paying a much lower price whereas now my bill stays over 100+ a month even when I'm not using it as much. I think it's just one of those situation where I may need to switch, since most companies give new customers the better rate to win their business, but then forget to reward their loyal customers with those rates to keep their business. However, rate increases and all, TXU has been great and I really hate that I have to switch just to get a lower rate since I'll be a new customer, when I would rather just stay with TXU and be a loyal customer. I would definitely recommend TXU to someone!

The below link will credit you $50 on your first bill with TXU! Great Company, Excellent Customer Service, and the BEST rates I've been able to find. I wish I had switched to TXU earlier and I would have saved a lot of money!http://www.urefer.com/referral/1878/3495747/s/11

I was a customer when it was TU electric. I had never had any reason to change when Cirro had a rep going door to door. Who doesn't want to save money. Well it has been a nightmare that a courtesy call from TXU bailed me out of. We got one of my two meters changed but couldn't get my barn meter changed. TXU called to see what they could do to get my business back. They reduced the rate Cirro gave by 2.4 cents per kWh gave me a $50 gift card and it only took 10 minutes. Thankfully they have ended a nightmare for me. I will remain a loyal customer. When you want to shop rates. Check the out but call your carrier first. They most likely will match or beat the rate. Saves a lot of hassles.

i just switched from Direct Energy to TXU Energy after a year of bad service from Direct Energy... just got off the phone with a wonderful customer representative,it was easy he gave best deal. Considering i was thinking of switching, glad i called instead. Very satisfied, wish i called last month i would've saved a ton of money. Let's see how it goes.

I love that my lights are free after 8

The free nights is a nice program. It'll be better if the nights started at 7pm instead of 9pm. My only issue is with the centrepoint fee which seems to double my electricity bill.

I had the opportunity to speak with a supervisor named Irwin ( not sure if spelling is correct). He made me feel valued, despite my reason for the call. He continually went above and beyond what I expected. He is truly some one who cares and I'm grateful for his genuine help that while some think maybe small, his proactive and efficiency left an everlasting imprint of gratitude. Irwin assured me that we were taken cared of. Thank YOU Irwin

Nikki was extremely helpful and friendly when I had questions about my bill.

I would recommend TXU to anyone looking for a reliable electric company. I have a reasonably priced bill, and they are active in preventing any issues that may come up from escalating.

I have called TXU numerous times and always get stuck talking to someone who talks so fast and makes me feel stupid. I get frustrated and end up hanging up! This evening I called and spoke with Walter and he was phenomenal!! He was so patient and walked me through everything step by step! Thank you Walter for your kindness

Been with TXU for over 10 years! We had power through this past winter storm disaster. We Always get a rebate check at end of year! We have always been on their flat rate program, which makes budgeting easier! Make the choices that will help you!

I recently inquired about new service with Customer Service Rep - Carolina C. Although I didn't choose this company, I felt that she should get recognition for being so thorough by calling me back twice because I couldn't finish our conversation the first call. She was so pleasant and understanding!

Every sent I have txu I can go to my monthly bill and pay it online, not this month for july 28, 2021?

I have just completed a phone chat with two customer service people who are good at what they do and knowledgeable about the ins and outs of the company plans. Natalie (sorry about the spelling) read my problem sentence and knew who could help me. Proceeded to flawlessly send my chat to Stuart D. who fixed my problem by asking a few questions, applying a bit of quick thinking and became my angel for today. :)

I called TXU for a new electric service moving to a new residence and it was connected before I unloaded the truck. I did a great job they're very professional building was slightly below market price.

Angel was awesome at helping me out with my account problem.

Ive been having a hard time keeping up with my bills due to being diagnosed with cancer. I was able to chat Online with Kathya G. And was able to get the extra day I needed to pay my bill before being disconnected. Great service!

They always work with me. Oscar R was awesome in customer service.

I Had Chat Today With E.Diaz & With Disabilities, Senior With Chal lenges It Seems Confusing But Today He Reassured Me That TXU Cared & Concerned To Give Thier Customers Quality #1 Priority Service & That's What Mr. Diaz Displayed Today For Me. He Was Patient, Understanding & Polite. He Took His Time To Help Me To Figure Out How To Get Username Right & Password & How The Letters I Had Put In Wasn't Helpin g Me To Log In & Also Help For People With Disabilities Can Get A Little Help Being On Disability. I Really Appreciate Him Taking My Fear Out Of Chatting & That TXU Is Really A Company That Cares. Mr. Diaz I Appreciate The Quality Customer Seevice CHAT" Excelle nt Service. I Hope The Company Recognize The Difference U Made For A Customer That Had Challen ges With A Chat & Informative Help For TXU Customers. I Will Past The Word To Use TXU CHAT!!

After having another positive experience with TXU today, I decided to finally do right by them and write a review. There were so many times I was granted extensions and deferred payment plans when in tough situations. I've been with them for five years and don't regret a thing.

I just got off the phone with Misty and she was very helpful and knowledgeable and helped me get switched over from my current provider with ease. She is friendly and a great asset to the organization.

I have had many problems trying to pay my bill on time due to work and health issues. These Representatives on the phone have gone above and beyond to do what they could to help me. I cant explain here. They have helped me get the bill taken care of when other companys would have just said, pay or go without. I really appreciate there help. Everyone I have talked to has been WONDERFUL and HELPFUL.

I was so excited to find a company that worked for me to get the deposit down. Now I think I would have paid the full amount x over! Me and my kids have been in our new place without power for 4days and still TXU tells me I have to wait 24-48 hrs more for power! I was put on hold for 2 hrs because I would stopped calling and asking what the problem is and how do we speed it along. And then the last person said to me that he was going to help but now he isn't because I was upset that I was told differently when I sind up for this service. -hott&bothered

I had TXU energy for awhile, and the service and plans were decent and competitive at the time. However I switched over when I got a better deal from somewhere else.

I had TXU for a couple years. Things I liked: Price was good and i got a visa card every year with $40-$60 in cash back - that was a nice surprise. Things I did not like - the login to the account management sucks. I like using the same password over. They force you to change to their password system that requires that you use one cap letter. Really a bad user experience. Otherwise - their rates were average.

I switched to TXU energy after having a few bad experiences with Reliant, and since then, I don't really have much room for complaint with TXU. The bills have been lower than when I was with Reliant, and their online bill pay is convenient and easy, so that's a nice benefit as well. Overall, I'd definitely recommend them to others.

I am very pleased with TXU such as rates,service and their very pleasing attitude

I have had a good experience with TXU. Their prices are not always the best, but they have never incorrectly billed me.

this company is pretty good, people try to help you most of the time

Have to save every penny in these down times.
Will gladly pay an early termination fee of $200 to get out of a contract. Even with doing that my money should come back to me in about one and a half months time.

TXU is pretty decent. Their customer service is also okay.

I have been with TXU for over 30 years and have paid premium pricing for the privelege. I have always gotten excellent customer service and have always been able to get them at any time I needed to. Since I was one of the first 100 to sign up for automated online billing in the mid 90s - I have never had billing issues. 12 months ago I was finally forced to choose a plan and face the amount I have been paying for my electricity. UGH! yes, it is great service and you do get what you pay for - I pay one of the highest rates (their lowest rate is my selected 10.4 cents a kilowatt hour) and have no issues. I am unhappy that I am not rewarded for loyalty or get any of the other benefits that switching around gives you. $150 gift cards, $25 off your bill, NOTHING HERE!

If you want electricity for the rich go with TXU. Yes they are great at mailing me a bill and cashing my checks. But it is 12.8 cents per kWh for 5394 of them. I am switching. By the way, my plan was called TXU Energy PriceGuarantee 24. The only guarantee I received was to get ripped off for 24 months.

It's my belief that TXU is the Verizon of energy rates. This company does not really care about giving you the best rate and they will not do anything to keep you until you cancel and then they call you asking why you left.

After 2 years on the TXU Choice 24 plan I am choosing to reduce my costs. TXU does return to the community and that is admirable. Sorry they haven't made it more affordable to keep my business. Farewell.

overall, satisfied with service, but unable to get answers to questions about promotions, get referred to website, which did not mention the particular promotion I was asking about

So many bad reviews here but I had to chime in and say that I've been a TXU customer for over 10 years and never had any major problems with them. The TDU charges are not a scam like people are saying, they are from the delivery company (Oncor where I live) and are outside the control of TXU - you will get charged that no matter what electric supplier you use. Some of them hide it in their rate, some itemize it like TXU does but call it something else. They aren't the cheapest around, that's true. But they aren't 33-50% higher like some people are saying. You have to factor all the fees in together with each plan if you're going to compare. I'm paying 9.5c per kwh *including* the TDC charge of 3.15c. That rate is locked in, too. Power is always cheaper in the winter and more expensive in the summer. but with a locked in rate it stays the same no matter what. Sure, I could go to a 3mo plan with someone else and pay 5c or 6c per kwh in the winter, but at the end of the 3 months that rate isn't available anymore and you get stuck with whatever the lowest is at that time... probably more like 12 or 13c depending on the time of year. That's why the long term locked-in plans are always more per kwh. you get to keep that rate in the summer when it really matters. That'll be the same with anyone. Look for the long-term fixed-rate plans, not the 3 month right-now plans or the variable rate ones... or worse the month-to-month plans. Many of those will be cheaper right now but will cost you a lot more in the long run.All of that said, the one issue I've had with TXU is their automated billing. They can't seem to pick a date. I was billed on the 4th every month for as far back as my online bank statements went. Then suddenly it was the 1st, then again on the 29th in the same month. I can understand a day or two fluctuation but 6 days is a bit much. and two bills in one month, 28 days apart seems ridiculous, especially when my due date didn't change. If they can figure out their autopay system I'll remain a happy customer for a long time.Anyway don't be fooled by the naysayers. TXU is only slightly higher than the competition and if you feel like they're screwing you over then go somewhere else... but don't expect it to be better on the other side of the fence. If TXU wants a deposit, so will the next company. If someone is offering you a cheap rate in the winter, they won't in the summer. And those pesky TDU charges... every company in Texas charges them, believe that. It's the law that they charge them, they can just call them something else or bury them inside of the rate, but they have to be on the bill. Oncor or whoever your delivery provider is is going to get their money from you whether you realize it or not. Learn to read and understand the electricity facts sheet that every company has to provide by law about every plan they offer. That's where the real breakdown of what you're paying can be found.

I made a complaint on this web site back in November 2013 about TXU Energy Free Nights program. I am a solar customer providing energy to the grid in daylight hours. I was being charged for both the energy I consumed in the daylight hours and the energy I delivered back to the grid. I could not get satisfaction from TXU so I complained to the PUC. I sent smartmetertexas.com data to illustrate my issue to the PUC. Smartmetertexas.com data is the actual TDU data from all Texas residents with smart meters. TXU has corrected my bills finally effective 12/24/13. Merry Christmas to me! Interestingly enough the Free Nights program has been canceled as of today 1/8/2014.I suspect I had something to do with that. I think there was something very wrong with the billing on the Free Nights program. Anyway, I analyzed my own data, won my case, and would love to analyze yours too! Contact me at lucihundley@yahoo.com if you would like me to analyze your data for you. TXU will correct it if you have been improperly billed. But you must have data. If you don't know how to get it and analyze it I can do it for you "Feeling" like your bill is too high is not good enough. Data is needed! And I can get it for you! TXU is NOT using TDU data to bill you for Free Nights. They are using algorithms and percentages. But the Electricity Facts Label says they will use the ACTUAL TDU data. You will win your case if you send TXU the real data. And I can get it for you!

I've been a steady customer of TXU for 10+ years. When I moved my service a few years ago, I used their website and live chat to pick the best plan and make the move. I have always had great results with customer service when I needed them and the service has always been reliable.

I've been using TXU for almost 3 years now and my only major complaint is that their website is very slow at times.

Good service no problems with billing or customer service ,BUT they will not offer me the same contract they offer a new customer even if I have been with TXU for over 34 years now that is not right .There are lots of power vendors with better rates and great reviews for customer service

My bill has been a low $170 all summer and I got a bill in January for $243???? I spoke with customer service and ask why was the bill so high. I am on free nights. I was told that I was charged an additional fee because they sent a disconnect notice?? This is a joke! I can understand charging for an actual disconnect, even though, all they have to do is hit one key on their computer terminal to reconnect but why charge for sending me a notice? And why change $50-$60 ??

I selected another provider when my contract ran out through power to choose that was 20%- 25% cheaper. For the three days it took to convert to the other provider, TXU raised my rate by almost 50%. Classless. Lost a potential future customer.

I recently inquired about new service with Customer Service Rep - Carolina C. Although I didn't choose this company, I felt that she should get recognition for being so thorough by calling me back twice because I couldn't finish our conversation the first call. She was so pleasant and understanding!

I live in a 3bd 2ba apartment that is 1380 sq ft. Its over $300 almost every month. I dont know if its my AC but Ive tried keeping it at 76 and I about died. This IS Texas after all. I like their customer service but I get really sad that my energy bill is almost as much as my car payment at this point. I used to be with TERA and I never went over $100 in a 3bd 2ba apt

TXU has excellent customer service when you call, but has scarily aggressive billing tactics. Twice I've paid one day after the bill was due and TWICE have received cut-off notices. My previous provider was a municipal utility, which was superlative and for which I used autopsy. I won't use autopay with non-municipal companies because of the rapacious actions these energy companies took during the February freeze. Like I said, I'm dumping TXU.

Decent Plans, Ok Sign Up, Terrible Customer Service

I was a good customer who never missed a payment. After Ike, there was obviously some bill confusion, so I wanted to cut TXU some slack. They sent me bill that they said was a "usage estimate" because they couldn't get around to read the meters of everyone. The bill seemed high, and when I called they said just pay a portion and that it would be corrected on the next billing cycle. Fast forward to the next billing cycle, and they've charged a late fee, are threatening cancellation. Fantastic. Customer support was terrible, and when I asked to speak to a supervisor was told that it was out of their hands. Do not use!

I was unhappy that stream energy charges me a fee to make my payment on line. In this day and age, this kind of thing should be FREE and preferred over standard paper billing. But Stream charges you a fee to make your payments online.

I have trouble getting TXU to send me a bill every month. I had to beg them after 3 months, knowing that I would be hit with a outragious bill one day. They finally sent me a bill. This was last month. Got my new bill last week for June. It says my balance is 0. Here I go again. Can't wait for my contract to expire

Although they give good service(TXU) they wanted to charge me $200.00 to change my current plan to a cheaper rate!! This is unfair!! We are struggeling as it is and do not need to give the power company MORE of our hard earned money!! As soon as my plan term is up, I'm outta there!!

I'm not happy with the fact it took 6 months to receive my first bill. I'm even more upset with the fact that my payments were lost. Txu customer service has to be the worst I have ever been subject to, I will never recommend txu.

I changed from Reliant to TXU and I was happy with the rates but they starting calling to enroll me in one of their plans. I didn't like it I wanted to continue without contract and they just increase the rate from around 11 to 17 cents so I decided to cancel the service. They prefer to be looking for new customers instead of keeping the old ones happy. Nobody ever called me to ask why I quit. Bad Business.

I feel like I'm being totally robbed by the system !! I'm paying over $400 a month for a 900sq apartment my mother owns a 4 bedroom very large home and she pays the same amount every month !! Now I'm very conscious about my energy usage.. i dont turn the ac past 75 in the day and 80 at night ! I keep all my lights off I unplug all unused appliances and yet all year my lowest bill is still $150 I'm so sick of this total control over my wallet I'm actually fearful now that I will be disconnected as I am not able to pay my full bill until the middle of the month ! I was also disconnected in the middle of july and had to wait 2 and a half very hot days with my very small child to have power again. Something needs to change this is crazy in it's worst form and very evil i might add

We've been with this company a couple of years and I like that they work with us when we need to pay the bill.

harder economic times call for better competitive prices. Unfortunately I'm not getting that with TXU

I have Month-to-month plan, the same one that I have since my company set up for me when relocated. After huge value on last summer, I called TXU Customer Service to understand how billing works - specially about Gas Surcharge that represented more than 50% of the bill amount. Customer representatives (more than one attempt) couldn't explain. After asking about other options, they merely could explain what I could read and understand readint their website. Now, before summer comes, I will try other company.

this company is pretty good, people try to help you most of the time

I have had sooo many probs with this co, where do I start? My electricity bill was never generated for Jan so I received a nice bill for Jan and Feb, yestereday for the amount of $965. I called to switch plans and was told I would be charged another $200 to switch. WTF? I also was told that if they sent a repairman out and there was not a prob with my digital meter, that they would charge me $100 as well. TXU also drafted money out of my checking account 3 days earlier than I had scheduled and would not cover the overdraft fee. So basically TXU sucks!!!

VERY Poor customer service. The call center is located in the Phillipines, or timbuctoo....no help there. Online customer service was worse........snide remarks from online personnel. I will sign with a new electric service provider ASAP.

I signed up to TXU originally because I was forced to by my builder as part of the home sale. They had a contract with TXU to feed them customers. TXU was fine, the prices were competitve, so I stayed with them. Two years ago I signed a 2-year fixed rate contract with them, thinking I was a deal. I didn't really do any research and just signed up. Well, 2 years later I have a $298 bill when I could have had a 180 bill with cheaper companies. I called TXU to see when I could get out of my contract and they tried to sell me on a new plan that was still 5 kw/h more than other companies. They simply couldn't compete. Conventional thought is the overhead for such a large company keeps them from being competitive. Maybe that is true, but I am definitely leaving them. Every company has online billing now, why should I pay more? Pay 20% more to get a 3% rebate? Doesn't make sense.

i lived by myself in a one bedroom apartment. i had two jobs and just came home pretty much to sleep. Lights were never on and air stayed around 72. Light bills were averaging $150. Rate spiked up to a whopping 14c/kwt! Customer service wasnt able to do anything for me. switched to city of austin energy. bills are now $60. If you want overpriced electricity then this is the company for you.

I have been a TXU customer for many years and have not had any trouble with any issues. However, I find their prices a little on the high side compared to many of the other providers. Since I'm one of those people who is concerned about cost, I'm going to try another company with a great reputation but lower prices. This summer's bills blew me away so I'm scrambling for better prices. I might be back though.

I pay a lot of money for the service and they seem to skip actually reading the meter several months which can really hurt if you owe more than their estimated amount.

Service is reliable and billing is accurate, but the rate per KWH is very high. Shop around before making a decision. I selected what was presented as my option at time of my home purchase.

My TXU Energy Choice 24 plan ended in June. In trying to figure out which plan to choose for renewal, I called custormer service (sould be customer disservice). I was told the 12 month plan was 7.5 cents per kwh and yhe 24 month plan was 9.8 cents per kwh. As paying about 30% more for 2 years seemed a little high, I chose the 12 month plan. The confimation I got showed my average rate based on 2000 kwh was 10.7 cents per kwh, so once again I called customer service. I was told that there was no Choice12 plan @ 7.5 cents. I assured the rep that 7.5 was the rate I was told and since I renewed by phone, the rep recorded that conversation. Guess what, the rep then stated, after double checking, that 7.5 was correct, BUT did not include otherchagges, including Oncor's Energy delivery fee. I asked how that fee was calculated and was told that Oncor doesn't disclose that information.That I, of course, doubt. so after 15 minutes of talk when I bought the 12 plan and another 15 niute of trying to explain to me what I bought, I gave up. There is some solace in the facr rhar I only have 11 month to wait to not repeat thissenario with TXUr

I was a customer with them for 2 years and realized I was getting ripped off at 11.5 cents/kil. I called them to ask about getting a lower rate. Seeing as, I was a loyal customer and always paid on time. They said No. Plain and Simple. I switched to bounce energy and locked in a week late with them, at 8.8 cents/kil and with a customer service team that really cares to keep you.TXU called several times after we cancelled service asking us to come back I would ask if they could beat 8.8 (at the time) and they said No. Well, to bad for them.I paid my final bill over the phone with a rep and not even a day later my credit card was ripped off. I don't know if it was the rep, but I have my questions.Either way, do not go with TXU, they will rip you off big time!Go to bounce energy - they have great reviews, and it's true - they are great!

Dont believe their lies about cash back, coupons, free nights etc. . They still gouge you and laugh at you by throwing those Papa Johns coupons.I have been with them from 2003 and never realized how much more I was paying till recently when I went to powertochoose.org and compared.They not only charge higher KW/hr rate, but their TDU charge and other exotic named line items is a ripoff. You can find more info here http://www.txu.com/residential/customer-care/tdu-delivery-charges.aspxTheir TDU is an extra 2.62 c per KW/h plus a fixed fee of $6.24I switched to Summer Energy under a 12 month promo plan and I am paying 7.8c per KW/hr plus a base charge of $2.97 ... thats it.I was going back on TXU bills and every month I was paying $40 - $100 (depending on usage) more with TXU compared to what I would have paid with Summer Energy.They did call me and sent me $250 debit card to switch back !! They will recover that in the first couple of months of their new 2 yr contract .... I am never going back to TXU.Check with powertochoose.org and find companies that clearly state what the charges are in the Electricity fact label and dont charge usage based TDU.

I was being charged 11.5 kwh while the competition has many offers for 7. to 8. kwh . I've called and talked to them and although customer service was nice and polite they have nothing to offer. The company is ripping people off for 33% more then other companies...

TXU has always been the go to provider for overpriced electricity. After they were bought out by a hedge fund, they declared war on customer service and hired customer service agents in Guatemala. I was told by an exec a couple years ago that they were ending that arrangement. But TXU is now just another electricity broker out to make a buck now providing bad customer service along with high prices.

I read between the lines, when I got the coupon...what they were really saying is that ..I AM A TURKEY...for over paying them every month for electricity!quite simply my bill went down 50% after I left them!!!!I have switched first to reliant for a 6.6 teaser rate ( which went to 13+ the 2nd year , another rip off) Then I went to tri eagle energy ( very satisfied!)...no complaints...8.4 late year and now 9.9...I am sticking with them!I suggest read these review and check every year...for the best rate...dont become complacent!

If restaurants and other service providers offered billing plans like you do, we would never go there. You may have a near monopoly in that we need power, but we do not have to tolerate the complexity of your plans. I was looking for a simple comparison for an apartment assuming a fixed use level... I'll go back to another provider who had fewer marbles in their mouth. You wish to show flexibility but it is only complexity.

Intro price for 2 years was 9.2kwh, then it jumped up as a month to month because we where not aware of any contract! Never had a contract with TXU, and was a customer with them for over 20 years. 4 years ago, I stopped being a customer and changed to Reliant. Next 18 months was a nice low rate, the last 4 months was night mare...15.0kwh with 300-400.00 bills. Next came around a door to door sales woman, with TXU who gave a 9.0kwh we went back to TXU, now in 2013, we have switch again from TXU to StarTex. TXU would not give us the 9.2 rate nor even the 10.2 rate, contact at 10.2 rate was for 1 year, and just expired. Now we have StarTex @ 9.4. we will see how much the difference is shortly.

The TDU fees are unfair.At the moment I have a 12 month fix rate at 7.3000 cents Per kWh with them.I have noticed that my TDU charges has over the past few months have sky rocketed.My TDU delivery charges has shot up from $50,$100,and now $111 dollars on my latest bill !!! I went back & looked at the Electricity Facts Label (EFL) piece of paper that they give you when one makes a deal with them.Anyways,I went & read the Electricity Facts Label (EFL) paper under the the "Disclosure Chart" heading,and there's a question on there that says "If my price can change,how will it change, and by how much?" Their answer that I found on the EFL ."Your price will not change during the term of this plan except to reflect actual changes in TDU charges;changes to the Electric Reliability Council of Texas or Texas Regional Entity administrative fees; or charges resulting from federal,state or local laws that impose new or modified fees or costs that are beyond our control." Basically,they can charge you whatever they fancy on your TDU Delivery fee. Not cool.

So I just got off the phone with a txu customer service agent to inquire why my scheduled payment had not been posted to my account . As the agent looked up my account she tells me that the payment was denied by the bank and was returned . I said excuse me the money is there . She said no ma'am it is not . She then told me on my new to bill I would have a return check fee . I said ma'am this is my debt card no check has been used . She said well there would be this charge on my next bill due to it being returned .I hung up at this point and went to the bank . I sat down with the banking agent and asked why my txu bull payment was returned . The banking agent then tells me THAT NO txu bill payment had even came through . I then pull up my txu online account to discover that the scheduled payment had been canceled . I called txu back to give them all of the information that i had to hear that oh well i would still be charged a return checkfee . This is the final straw on top of several other billing problems . I'm gone , we are looking for new electricity providers

Our electric bill has been higher than any we've ever received in over 8 years. In November 2013, our bill went from $170 to $525 in February. And what's with the TDU Delivery Charge of $120? This is ridiculous, as we have our thermostat programmed to 65 degrees. I called TXU and of course they said we had more usage during the last 4 months. I've had enough and we're searching for a new provider.

I was late paying my bill by one freakin day. I havent had service with TXU but for 6 months. I pay my bill in full, just a day late twice. I was shocked to see a $400 deposit attached to my bill last month and even more shocked at the customer service agents who handled my call. I especially liked how they called me a liar when I asked them why they didn't explain to me why no one stated there would be a deposit on accounts under 12 months that were habitually late when I signed up. They said oh , you were told. Um, no I wasn't! I switched to Payless Power and I am completely in love with their customer service.

Customer retention is key to profit earnings. I am new to the area and have seen a 200% increase in our bill. I believe in opportunities for you to keep my business but truly your customer service was unremarkable. I am willing to pay a premium for superb service but through my experience and after reading your reviews I have to dissolve our relationship. I hope your executives are reviewing your ratings because I am not sure how long you will be able to sustain your business with these practices.

We signed up with txu when we moved into our new house. We were told free nights was our best bet. What a joke. Our bills were insanely high. I started heat/ac down during the day and tried to only run it during free times. Along with dishes and laundry and baths...anything that uses the water heater. Didn't make any difference in our bills. So we switched to reliant. Our bills are $200 each month!!! A third the amount of txu! And I have just been setting the heat/ac at whatever is most comfortable. Washing and drying clothes and doing dishes and everything the same but not any specific time of day. It was cheaper to pay to cancel our contract with txu and switch. We got our money back in less than 2 months with the much lower bills!

Billing and customer service is questionable? Not satisfied with either. Wouldn't recommend any of their services.

I've been using TXU for almost 3 years now and my only major complaint is that their website is very slow at times.

Good service no problems with billing or customer service ,BUT they will not offer me the same contract they offer a new customer even if I have been with TXU for over 34 years now that is not right .There are lots of power vendors with better rates and great reviews for customer service

I just recently cancelled services with TXU, as I was relocating to Fort Benning, GA. After terminating my service, I was issued a final bill for 8 days not covered by the previous billing cycle. TXU claims that I used 1604 kWh in an 8 day period. I have an 8.75kW PV solar panel system. I have never used 1604 kWh of energy in any 30-day cycle since their installation. What is worse is that their website (TXU's own site, not a 3rd party host) states I only used 711 kWh during that 8-day period. While still excessive for what is typical, this more than doubled the bill. I lodged a complaint with TXU who returned a finding that the reading was verified based on historical trends of energy usage at my residence. This logic is absurd as I have never had an electric bill or energy usage like that in the 2 years since my solar panels were installed. This is blatant fraud in an attempt to rob me as I am leaving the state.

After being asked my account # and details by three different people transferring me, it became a bit frustrating. I simply wanted to know if the account for the house I sold was payed and closed, while my service was transfered to my new home. One gentlemen told me I had cancelation fees. Another gentlemen said I didn't because I transferred. It quickly became confusing and monotonous as my last transfer was a young man. I told him it was a bit reputicious to transfer and continuously ask the same account info and security questions while never answering my simple question. He just hung up on me. I had to call back and get a manager to answer my question. She was kind and helpful, but during the entire conversation, it sounded like a party in the background with coworkers joking and laughing in the background about daily affairs. I didn't say anything because they may hang up agian. I'm going to start shopping for a new provider.

Customer for decades. Switched from incandescent bulbs to CFL when they first came out. Lowered my bill by a hundred dollars. In this century switched to LEDS raised my bill by $ 150.00 monthly. Quessed meter charges. Made me buy a new $ 90.00 remote meter. Then a years later replaced it with a new remote reader that reads high in there favor. Blamed me even I had Electricians over here to check my euipment. Variable percent charges not converted to real numbers. Additional charges from ONCOR for delivery and line repair monthly.... Failure to properly switch electric discount plans as promised in writing online. Adding 3 percent charges to electric bill to give you a debit card to spend after a year. Looking for a new electric provider.

We were told that our bill would average around $45 each month. Our first bill was $79. The energy we used cost around $45, but we had to pay oncor as well. No one told us we would have to do that. So now we have to adjust our budget and hope that we can keep electricity in our apartment so since we can't pay the cancelation fee.

I have had TXU for at least 25+ years. I came to find that the MarketEdge program was not always easy to comprehend and the bills were difficult to interpret. So after 30+ years of service with TXU, I made the decision to switch service providers. I am now with MidAmerican Energy, a subsidiary of Berkshire Hathaway, the company principally the holdings of Warren Buffett. The company is tops in customer service according to the PUC, and the rate is much lower for 1,000 KwH--I am now paying approximately 7.5 cents per KwH.