Reliant -- Profile Analysis

Switched to them from Gexa and TXU before that. Prices were reasonable on 6 month fixed plan. Online bill pay was simple and easy. No complaints

I have been with them going on a decade. (Prior to moving back to Houston, I had them and in 2000 I again signed up). While, in theory "it's all the same when you flip the switch" the issue is more about WHOM you select and HOW long they have been around. I would thus prefer to be with the people who have been in my area since day 1 as opposed to some fly by night company. Yes, I pay about 6% more than a fly-by-night ma-and-pa electrical company started in someone's basement in Waxahachie, TX - but I prefer the safety net of the people who know the grid the best. Their customer service has been always above measure, and my history with them lends me the afforded measure of getting prompter responses. Just because it's cheaper somewhere else, ask yourself why.

They don't have the best deals in town but are
easy to work with. I have used them for several
years now and have had no issues billing wise.

I've been with Reliant in Houston since the beginning before dereg. I've always thought of changing companies, but every time I do and begin to research the others, I always find serious complaints about others' customer service and especially overbilling or cramming new plans onto existing customers. Reliant has never done any of this to me, and while I pay a penny or even 2 above some "cheaper" advertised rates by the newbies, I trust Reliant to give me the bill I deserve. I have a new digital meter, so it's pretty hard for anyone to overbill me now that I can see the numbers. Reliant Energy has a good enough Web site that shows billing and usage history. I am on average billing, so get the same $ bill each month. I'm happy enough to stay with Reliant. I give them a 4/5 stars. I don't give a 5 to any one because I am mad at general rates for energy, but this is not really Reliants fault.

Reliant is a good company with decent customer service.

I've been a Reliant customer since 1980. I've considered changed providers over the past few years but, when I read reviews about the other providers, I realize that Reliant is just as good as any of the others. Sometimes I've gotten locked into a price that was higher than I'd have liked but that was my own fault. I also had occasion to contact Customer Service last year when an obvious error was made in reading my meter (before the smart meter installation). The representative was very helpful and scheduled a re-read of the meter immediately. She did advise me that I'd have to pay a service fee if it was found that the meter reading had not been in error, but the reading WAS in error and my bill was amended right away. I really like Reliant's Home Energy Audit program and I also really like being able to track my energy usage online by the hour/day/week. Those two programs have helped me focus on how to reduce my energy usage.

I have been with Reliant for many years and have been very pleased with their
customer service. I have never had a billing problem and appreciate that they
offer 100% renewable plans.

Never have a problem with this company always there for me.thank you

Reliant Energy gave me a FREE Energy Monitor. I average 45% Cheaper than my neighbors. I have few outages. I pay 5 Cents / KWH. My average TOTAL ELECTRIC BILL is $122 / Mo. I got a FREE Energy Analysis with a A+ Rating! Netpique LLC - is a BAD Place to work. Reliant needs to change contractors. Execellant Reps in Reliant Customer Service.

i just signed up for Reliant again. Our house is large and we use 3 to 5 thousand kilowatts a month. My last plan I was paying 6 cents a kilowatt hr. So I couldn't call them without a charge. Big deal. I was saving 300 hundred dollars a month compared to a couple of years ago. Heck that is worth the hassel of emailing if I have too. I am about to start paying 7.5 cents and its 100 percent renewable energy. Now I am green and still getting a pretty good deal. The service representive was very nice and I barely had to wait more than 2 minutes to talk to her and no service charge on that call. This time the calls are free. YEA! I am so happy.

I been having Reliant energy for over a year now. I like some of the customer service Reps since some show attitude over the phone. I don't any problems with their plans since i always research my info before signing up. (to the ppl complaining about the rates being 8c etc and after taxes is 12. pay attention to the EFL because that is where you get your break down. the rates do not reflect taxes ONLY surcharges from the utility company in the area like for me in houston is center point, dallas/forth worth oncor and this is the ppl that have the right to raise those surcharges and that is why your rates are high) i have been satisfied until now that i have to renew the options are not that great but surely will research more

I've had a good experience. Initially had my account info wrong, but was easy to correct.

Have been with Reliant for about 3 years. I watch the offers on Power to choose website, and take the best offers that are available, staying with Reliant, because we have had such a good experience with them. We have some rental property, and sometimes had to have power turned on,temporarily, at a house after it has been vacated for us to do some work there. They have always been very efficient at taking care of our needs. Currently, our plan is about to expire, and Reliant is not anywhere near the best rate. I am not opposed to changing companies, to save money, However, I hate to leave Reliant. So I have been reading reviews, and every company has horrible reviews, including Reliant. I am thinking that most don't post a review until they have a bad experience, and it sounds as if that can happen with any company. I don't care for TXU. They tell you on the phone what their special rate is, and not until you pin them down will they tell you what it will really cost you, after the fees. I want to know the bottom line. I have always felt like Reliant has been honest with me, and felt that TXU was trying to trick me. After all that has been said, I don't know who I will go with, but will never allow any company to have direct access to my bank account, regardless of what I have to pay.

I have had good experience with Reliant. It appears that for long term customers, they offer special plans that are otherwise not available. I believe a lot of people's complaints result from their not understanding the pricing structure upfront and they may not analyze their actual costs and compare provider rates properly. Also, many people do not realize how much their actual usage can vary from month to month. To get the best understanding of company offers, the monthly power consumption in kWh from the previous year should be used to the calculate each month's cost under the new plan offered by each considered provider using the base cost of the power provider, plus the base cost of the transmission line provider and his other additional costs, the power cost of the power provider, the power related cost of the transmission provider and any other costs on the Electricity Fact Sheet. Using this method to calculate the total annual cost for each provider considered, provides a fair comparison. It is important to carefully read all parts of the Electricity Fact Sheet because of additional fees not mentioned in the pricing section.

I just had the free weekend plan for a month. Friday 8pm to Sunday midnight is the "free" time. The label is here:Average price 11.5¢ per kWh, based on 2000 kWh, includes the following:Energy charge per kWh: 12.2¢Base charge per month: $0.00ONCOR Delivery charges passed through without mark-up : $6.48 per month and 2.8876¢ per kwhWell, it looks great at first and low usage people like me with five months of below 500kwh would not have much choice.I still have to pay oncor charge (2.88c per kWh) on free weekends.Hope this will help anyone thinking about the "free" weekend plan.

Ive had Reliant for almost a year now. Never had any problems with them. Im about to switch only because Ive found lower rates elsewhere. The only thing I don't like about Reliant is that at the time of contract expiration they offer higher rates. If you research their rates and find a better deal then they will honor it, but they should offer all of their rates not just higher ones. Its all about business to make money, I understand. Ive never had problems with their payment system, and the customer service reps were friendly and informative when I had questions. The online chat is a little slow. I found answers to my questions before the online reps responded back to me, but at least the option is there I guess. Overall, good company, no problems. I love the weekly summaries of usage, and alerts to notify you when you are close to your budget. I like them, just wish they were a little more competitive with their current rates.

i have been with Reliant for years and have had great service. I have usually been on term plans of 12 months and when I discuss options with customer service, they provide good options - usually lower priced plans with different term or different monthly charge. I find the bills easy to read with the summary on the front page and all of the details on the next page. I would highly recommend anyone to try them out. One other thing - the web site is easy to use and easy to read.

would recommend them. I like their service, their pricing and their website. The weekly emails with my energy usage help me be mindful of my energy usage and cost of it.

We've been Reliant customers for 8 years, and have never had a problem of any kind. The best things about Reliant are the Customer Service and the Webpage. We get emails and texts daily to let us know how much energy we are using, at what time, and on what, hour to hour! We know every day what our anticipated bill will be, and have plenty of time to make changes in our usage that have an immediate and direct impact on the bill. They have online chat, 24/7, and we don't ever have to wait to get a hold of a customer service agent, who are always "T-Mobile-Nice". Currently, my favorite thing about Reliant is my new plan; I think it's called Free Weekends 24, and I LOVE IT. we get charged nothing for our energy use from 8pm Friday through 12midnight Sunday, and we just wait to do laundry and really enjoy our air conditioner on those days. it's reduced our monthly bill this month by over $100! I really just can't say enough about Reliant, and frequently refer friends and family to them. Everyone says they sound too good to be true, but 8 years later, the other shoe still hasn't dropped. I think they are the real deal!

I have been with Reliant for several years and have been very satisfied with all aspects of the power company. I would recommend Reliant as your power company option.

Customer Service is #1!

Reliant has been tremendous in keeping the monthly cost down. They have lived up to everything they said to me.

I have been with Reliant for a little over 9 months. I had no issues with the install process and have had great service since. Yes, their rates are higher than most other companies...but I have never had a billing issue or problem with their service. I really like the free iphone app that you can track your usage down to the hour and see you estimated bill. There are never surprises on my bill. I would recommend Reliant to a friend.If you use the referral code 10677164-5 when signing up, you will recieve a $50 Thank You card Toward your Reliant bill!

Good prices and promotions, sign-up bonus free thermostat. I have free weekends.

I'd recommend this company, however get a long term contract. Visit powertochoose.org to scan through many companies and their rates. Because once your a customer of reliant they sky rocket those rates.

We have had Reliant for 9 months and it has been pretty good so far. The rates are not too bad, service has been good. There was a little bit of a struggle when I went to renew our plan but they eventually gave us a lower rate.

I have been with Reliant for the last three years and found that the plans offered are very competitive with other electrical providers. The customer service reps. are knowledgeable about there product and very helpful.

I had an door to door agent come to my house.. I think he said his name was Javier .At first I was going to close the door in his face but I listen to what he had to say and he gave me this new plan called Truly free weekend 36 I was on contract so he gave me $300 dollars bill credit to make up or it every since I did that my bill has been way less then the usual.. He gave me this quote of a price and it came out to be cheaper than what he said... He left me with his number and everything in case I had any questions... If you all see him/them come to your door u better answer because u don't know how much u could be saving... :)

I have used Reliant since before the breakup of the monopoly when it was HLP. Had a few problems before computer technology, but they were quickly fixed. Usually had to do with mis-reading the meter. I'm on Reliant Secure 12 plan, with Bill averaged over 12 mo. 1 person - 1,000 sf. - Aug 1291 kWh, Sep 1131 kWh, Oct 826 kWh. Bill each month is from $100 to $111.Time to renew and was looking for a lower rate. I guess there are some, but the monthly delivery charges get you. And company reviews. Ugh!Remember, most people only write reviews when they are angry or frustrated (I'm no exception). Since most of the reviews for ALL companies were negative, I'll just stick to the tried and true. At least I know bill will be every month.

I live in Houston, Texas and have been a Reliant NRG customer for the past two years after using powertochoose.org to find the best rates that fit my lower energy usage profile. Their online platform is great and I enjoy being able to track my usage. In fact, every week I get a weekly update on my energy usage and estimated ending bill amount. This allows me to make adjustments as I go instead of getting a big bill at the end of the month. If you are a new customer thinking of switching, get a $50 bill credit by going to reliant.com/friendbonus or calling 1-866-RELIANT, and providing referral ID 71246080-7 when enrolling.

Great customer services, after comparison on several sites decided on going with reliant because they have better reviews, reliable company and they have best price for 12 months contracts right now.

I live in Houston, Texas and have been a Reliant NRG customer for the past two years after using powertochoose.org to find the best rates that fit my lower energy usage profile. If you are a new customer thinking of switching, get a $50 bill credit by going to reliant.com/friendbonus or calling 1-866-RELIANT, and providing referral ID 71246080-7 when enrolling. Their online platform is great and I enjoy being able to track my usage. In fact, I get a weekly email update on my energy usage and estimated ending bill amount. This allows me to make usage adjustments as I go instead of getting a big bill at the end of the month.

I been with reliant for the past 9 months and my bill is never pass $35 a month on a 2 bedroom apt!!! i will never switch to another company!!!!! :)

Never have a problem. Web site and weekly updates are fantastic.

This was my company last year with a 12 months plan, they let me sign in without a deposit (taking in consideration I had no credit history as a new resident to this country.) The website is very good you can easily manage your account and do everything online.

Great Customer Service.

We haven't had them for very long but we have been really pleased with the bill set up and the price was one of the best around.

Been with Reliant for several years, happy with the customer service, pricing, and haven't had any issues.

When I call any customer service department I am sometimes surprised to find myself speaking to someone from India or China. Not with Reliant! You will be able to understand them and they will take ownership of your problems. You may find yourself talking about common concerns before you say goodbye or even promising to say a prayer. They have great people on the other end of the phones! And they may live just a few towns over.

Had some question in moving electricity from current address to new address. customer service person Justin helped with patience. he is great and solved my questions/problem quickly.

I am very pleased with one of the Reliant staff named Samuel. During our chat he took the time to go over different plans and made recommendation on the plan that meet my needs. I have been paying over $300 per month for my electric bill during the summer season. The new plan - Secure Advantage 12 I am able to save over $100 per month. I also explain to him about my parents who are in their 90's and needing a lower electric bill. He suggested that the Reliant Learn & Conserve 24 plan is more suitable for their needs.

Samuel is very professional and takes time to go over different plans and options that are offered through Reliant. I appreciate his dedication and commitment in meeting the needs of Reliant customers. He is definitely an asset to Reliant and deserve a bonus and pay raise.

I just chatted with Reliant rep Cassidy. She answered all of my questions, got me logged into the Reliant website and helped my lower my kWh rate by 5 cents per kWh. Very good service.

Great pricing/plans and great customer service

I have been a long-time customer and could not be happier with Reliant. I wanted a renewable plan, and the agent had to put me on hold to find the renewable plans for me. There were several excellent renewable options. The weekly summary of my usage is delivered in an email that is easy to read & understand my electricity usage over the previous week, compared to the week before, and with the temperature data.

I forgot to make a payment and my power went out. When I called customer service both agents were so nice and did everything they could. One lady even wanted to give me numbers to churches that could help pay the bill. Which I didnt need but was a nice thought. Still shocked at how nice everyone was

This is the best Energy company I've had since relocating here 6 yrs. ago. They work with you and explain info to you & they go out of their way to help you.

I love this energy company and the prices are reasonable

After 6 years with Reliant living in 2 locations, i have no complaints and feel my electric bill was lower than others around me.

Ive been with Reliant energy for about 6 months and its been great! The monthly bill is affordable and the service is constant. I havent had any blackouts that I can remember. Ive recommended Reliant to my family and friends thats how much I like this company!

Great customer service!

Reliant had the best month-to-month pricing I could find at the time, which seemed too good to be true, so I expected the rate to jump up the following month. So far with the second month, there has been no increase. I also really like the monthly estimated cost and energy use notifications as well as the website itself, which is very good in my opinion.

Two young men in Walmart approached me with information. Normally, would not have taken the time. The appeal was free nights. I work as a housekeeper. Get home @ 6 pm, turn AC down, do laundry, cook, shower. Literally, Reliant saved my bank account. Was paying between $2-300 per month on electricity. As a healthy senior, that was still a large amount of each months funds. Cant say enough about Reliant Energy, truly rescued a senior trying to survive. Now I am revived, cool and clean for the next day for unbelievably low cost! Not paid for this review, just so truly blessed by this company!

I signed up with a young man named Devin in Killeen,TX. Great presentation. Sounded too good to be true. Switched from Just Energy and am completely satisfied. Godsend for my financial well-being.

Thanks to Billy Emp ID 09103506 our shop was able to get their electricty turned on a day in advance from the original schedule. Very professional and helpful. Went above and beyond " just " customer service. Thank you Billy !!

We moved to our first home about 4 months ago (we were in an apartment before) and took the opportunity to try a new service. The agent I spoke to got us an amazing deal for first time homebuyers. He also got us in contact with their security side of the company who beat any quote that Vivant, ADT, and a lesser known company could offer. Anytime that I have had to call in regarding my account the agents have always been friendly and helpful. I used the chat service for the first time today, and it was also a great experience. I would definitely recommend Reliant.

While I used them for my needs, Reliant had reasonable rates and I never experienced an outage like I had from other providers. The place they really shined was helping me cancel their services, oddly enough! I spoke with a friendly support person who assisted me in terminating my account due to DV related issues. I would happily work with this company again just because they proved they cared more about my safety and wellbeing than my money.

The service is excellent, helpful staff and great experience

Hi as you may guess yes I am Mrs Drama Queen. I just became a customer today and power was scheduled for turn on today. I thought when i was approved with 0 deposit it was a good day that it was my lucky day. NOT! First off it was not from Reliant all that had happened , had happened. I had been living with my In-Laws for the past 7 months , 5 days , 4 hours , 57 mins. , and 15 seconds. Yeah that bad. Anyway a house my Mother In-Law owned all of a sudden became ours. My husband and I's. I had to go through drama to get the people living there out. Finally I had to get them evected. So out they went. I am not sure exactly when but they were gone by the time I went by yesterday checking to see if it was cleared so I could starting moving. Well people when you move into a new place dont forget to check everything including the utilities if they were on or off. As far as I knew they were on that pay as you go electric. I had told them a few days before to shut everything down that I wouldn't carry them , so yesterday I assumed all was off. Today I called around for Power and up tell Reliant none of the others made any sense. Seriously! When I was approved and told my Power would be on today. I was excited. My husband he has serious seizures. Especially in hot mugging weather , which was what it was like today. My husband has what they call Grandma Seizures which is the worse of it's kind. And almost all of the time when he has one he ends up in the hospital , at times as long as a month. Anyway after a hour went by I got on my tablet , found Reliant signed up waited about a hour then got on my tablet again , going to Reliant's web page and the lady who helped me ( think her name was Sandra ) was calm , polite , and very helpful. She assured me that the power would be turned on. So after logging off I waited for almost 3/4 hours. You ever have the feeling of pure panic run through-out your body? I did! I was scared out of my mind. My husband usually is the only one who can calm me down. Well he was Pail as a ghost. That's when I started calling again. What they on the other line didn't know , ( the Reliant Customer Service Person ) was I couldnt drive my husband to the hospital , and my tablet refuses to let 911 calls go through. I didn't tell them this , honestly I didn't think it would matter to them. Then my phone decided to have a mind of its own it kept shutting down , and always just when I was about done. It did this about 4/5 times , each time I had ( at least I thought I did) to start over. They , in total I believe was three no four operators , all started out with getting me calm and I would tell them what was going on , never failing right on cue that's when my tablet decided to venture on it's own. It shut off. Well this went on until the 5 time and then I think Juan C. Is his name. He stopped me before I got first sentence out , he said no problem that he'd would read the notes or what not and he'd be right back. Minutes later he was confirming the questions and concerns i had expressed to the other Operators. He said no problem got it. Guess what , yeap my Tablet went blank I wanted to scream , but instead I cried. That's when it happen !Bam! Power! The Power came on. Well my husband is good. He took a cold shower and rested. As the night winds down I remembered what JuanC had said right before being disconnected, he said no problem I got it. And I'll be dam he did just that. Now I on the other hand , Yes I am doing fine but after spending 4 hours on and off the phone , not knowing what I'd do if my husband had one of those moments , I am now off to the liquor store I think it's a good night for me and Mr. Patron to get to know each other. Thanks Reliant for being what all the other electric companies swear up and down to be , but aren't. That's honest , caring , helpful in times of need , a friend. Well all at Reliant ( Especially the ones that had come to my rescue ) Stay safe , and Healthy And Please.......... " Be Safe " " Be Happy " " Have Fun " " Peace Out " Sign: A Very Happy Customer Lisa C.

So I've begun shopping for electric providers now due to covid and at the need for at-home savings, I had the privilege of working with Mr Anthony Trevino out of Grand Prairie Texas. I've always considered myself a smart shopper but never in the area of electric costs. And I've never worked with Reliant Energy ever. My experience today was enlightening to say the least. I spoke to someone that was passionate to not only sell the product but to genuinely help me learn and break down what every cost means. And although I did not make a switch today (due to some transition), when I am ready and I will be, Anthony Trevino at Reliant Energy will have my business that's for sure! Thank you Mr Trevino for making an educated Electric Energy Shopper out of me and making me feel better about this life decision. Claudia Martinez Pena

I'm still indebted to the customer service representative Nathally who walked to my door courageously and convinced me to opt into reliant Energy. I don't regret signing up for this service. The best ever i have used

I am the Loyal customer. I called second time today after first call (the guy very dissapointed me). Second time I called and Ms. Swami answered to my call and she was very professional, nice, she answered to all my questions regarding my rate plan and my rewards. I am happy the Reliant company has such amazing people who has right professional etiquette to talk with customers. Thank you Ms. Swami- I would be happy if next time I will call the cust.serv.again to update my plan, so I will in the right place with right person like you to talk about new plan for continue with Reliant.

I have averaged about 10 cents per Kwh and never had an issue with billing or hidden fees. Maybe other users didn't read their plan.

Easy to deal with, fixed price eco friendly.

Professional and knowledgeable help from reliant energy electric co .would highly recommend service

Have been with Reliant for 6 years. Every year, they would increase my rate for the same plan. I realized that they charge about 1.5x the rate of their competitors for comparable services so I decided to switch providers when my latest contract expired on 9/10. Two days after my contract expired, I received an email confirmation stating that my contract had ended and that I would no longer receive power from Reliant because I had switched providers on the day my contract expired. I paid my final bill and thought that was it. I just received another bill today for an additional $117. I contacted Reliant and they stated that the bill was due to an excess usage charge of 1300 kwh that I had supposedly used on 9/9 - 9/10 (1 day of service). I argued with them saying that there was no way I could use 1300 kwh in a single day when that was my usual MONTHLY usage. They said the usage was reported by TDSP so I went on the Smart Meter Texas website and found that I had only used 40-45 kwh everyday for the past month, including the dates in question. I ended up paying the bill because I was tired of arguing with Reliant and they were not offering any resolutions. All I know is that this entire experience provided reassurance that I made the correct decision in changing providers. I will be communicating to whoever I can to not use Reliant because not only do their upcharge their customers, they are dishonest in their billing practices.

I was shopping at Walmart and was approached by a rep. who was very friendly, funny and explained that I was paying too much for electricity. I switched and found he was NOT lying. Thank God I took the time to listen. I am nee to Texas so I didnt know about companys for service.

How lame it is to read all these reviews and all your complaints about high bills lmfao I bet you people wake up 7 am on a sunday to call your service providers and beg for a discount. Pathetic lifestyle yall have. I feel ashamed of texans. Stop crying for your stupid money PLEASE. NO ONE CARES

I to switched over after going to Walmart and talking to a elses rep for reliant. Everything is going good except I have yet to receive my 100 dollar Walmart gift card, i was told it shipped on January 19th, 2022. Not sure why it taking my so long to get delivered to my apartment.

If you have solar panels and your contract has expired, reliant will NOT give you credit for the solar electricity your panels produced.

had reliant here in Dallas, TX when they first started up to get away from TXU and they have been going , up an up an up in price ever since to where I,m changing again. They are way to high now along with montly fees to top it off.

Went with them 2 yrs ago-no problems with billing or plan. Few plans, no incentive to stay since they lowest rate only goes to new customers not loyal customers-had a high cancellation fee.

They don't have the best deals in town but are
easy to work with. I have used them for several
years now and have had no issues billing wise.

I have not had many real issues with reliant. However, I have only been with them the two years I have reisded in TX, so I don't know any other company. The rates have been RATHER steady, with only about a $30 change across the months. I know each month I will have about $100 worth light bill. But the highest I have paid...when the plan kicked in, was about $120. I hope to find a better rate and lower prices now that I am trying a new company... who knows?? I will surely let you know when I know something and my feelings toward reliant may be a little more negative! :)

We have been with Reliant Energy since Jan 2011 under a 6 month contract. We were notified by mail that our contract was nearing the end and we would need to re-sign. Our rate was 8.1 cents per kWh. Now they are offering us 10.6 cents. A big increase and at a time that has proven to be Texas' highest electric usage months. Have had no problems with service since switching from TXU but can't justify the jump to 10.6 when there are so many other companies out there offering better rates. So I'm shopping. Would consider staying with Reliant but they seem more interested in getting new customers than keeping current ones. If they would match a rate that another company offers I'll stay. But if not, I have to think of my pocketbook and what's best for our family. Wish me luck.

I got an excellent intro 6 month rate for 100% wind energy. After that period expired, the rates were decent, but I couldn't even find a plan with 100% green energy. I switched to Bounce Energy.

Switched to Reliant when they had a come-on 5.2 cent rate a few months ago (Basic Power Flex). Sadly, they just jacked it up to 8.1. They don't tell you, so you have to monitor their website. Still a pretty good rate so we'll stick with them for a while but we may have to shop around again shortly if they stealth increase on us again. Anyway, we had a good run of 3 months of low bills in the heat!

Signed up for Basic Power Variable rate Plan. Rate started low - 4.6 - but after 4 months is up to 10c -- so switching away from

signed up for Reliant and set up my online account, which was then lost, but I couldn't sign up again because I was already signed up. Finally got that ironed out, but never did receive an e-bill although I did get their weekly newsletters - hmmm. Finally they began to send paper bills, and I mailed in payment as I couldn't get their website to work. I don't like that there is a fee for calling customer service. However, the online chat is free, and the customer service through that was very good - they did solve the problems.Overall they are okay, .

Never have a problem with this company always there for me.thank you

Have been using Reliant Power Tracker plan, and have noticed a a big
difference. But. I also had rig vents installed and had more insulation blown in
my attic. Cut my bill in half.

We switched from TXU a yr ago. Their bills are simplified. They quote flat rates i.e. oncor delivery charge, etc. However, now that our one yr fixed plan is up the "only" options they have "at this time" (per cust service rep) is an energy charge of 11.0/kwh or 10.5/kwh. I am not paying 5.9/kwh. There are some other charges but those don't change. When searching on powertochoose I found not only does reliant offer plans (same 12 month fixed) at 8.9/kwh. AND other companies are offering 7.7, 7.9, etc. They told me to go online to my acct & see what else is offered. IF I don't find a better rate (than what she quoted) call back bc they don't want to lose my acct. WTH - why not save us all some time & just be competetive now. Why do I have to go online, call back, blah, blah, blah? And btw - online only offerd 11.0/kwh.

Was with Reliant for 3 years and received letter explaining contract to expire in less than a month so called Customer Service. Verified all information with Mario only to discover he couldn't discuss matching competitive rates. Transfered and verified with a lady who, after hearing my request for a 12 month contract at a lower rate, put me on hold - twice. Didn't like the rap music so I hung up the second time and although a recall number had been requested, never heard from Reliant in the next 2 hours.Apologies if I sound like a curmudgeon but I just wanted to renew at a rate being offered by multiple other firms. Much like the TV providers, Reliant seems to be more proficient at attracting new clients rather than renewing present users. Oh well, contrary to what their business model indicates it's too easy, cost free and seamless to switch so, 'Hello Brilliant Energy'.

Here are a few things to expect from most energy companies:1. After your contract ends, the energy company will send you a notification of your rate increasing to a variable rate (which usually translates to 2-3 cents higher/kWh by a certain date). They are supposed to notify you of this change. I've noticed as a customer, we get short-changed of one month from the contract rate (if you signed for 7 cents for 6 months, you'll only get that for 5 months). Then your rate goes up significantly if you don't call to change to a cheaper contract 2. Most companies have this basic $9.95/mo charge if you don't meet a certain kWh, usually 1000 kWh. That will pose a problem in those more temperate months like in the spring and fall because although you're paying lower kWh,you're paying that extra $9.95/mo for no reason. ASK YOUR ENERGY PROVIDER WHAT THE LIMIT IS. I got a minimum of 800kWh/mo with Reliant; if I go under 800kWh, I will have to pay $9.95. Good thing about Reliant is that they do a weekly energy usage report, and you can keep up with how much you may owe. That's pretty useful to me, considering I live in a smaller space, thus less usage.3. Make sure to ask about any extra fees you should be aware of. That's how a few cheap energy companies can get you. For instance, ask if there are new connection fees, activation fees, month-to-month fees - pretty much ask them how does their offer compare to other companies. Although Reliant is not the cheapest company, they are relatively helpful when it comes to electronic notifications and online billing. Their customer service seems to be confused most of the time, but bilingual (spanish and english, useful in Texas). They aren't hard to get a hold of like other companies people have complained about. I've had them for a year now, and although my electricity isn't that cheap, it's comparable to other companies I could have went with. Every 6 months, though, I have to call and change my plan to another 6 month contract to keep costs "low." People are more likely to post negative reviews than positive reviews - for every one positive review, there is probably 5 more negative reviews for energy companies. Just keep that in mind because everyone's negative personal experience has actually gotten me to ask these companies the right questions on what to expect.

I've had a good experience. Initially had my account info wrong, but was easy to correct.

Reliant provides acceptable service

the reviews here for reliant energy are mostly unfavorable...yes, there are some cheaper plans out there, but doing the comparisons takes a great deal of time, and in the end,there are added fees or a difference in a disconnect or change fees that make up for a few cents per kw hour rate..i have been a customer of reliant energy since the start,as i had houston lighting and power before that who changed to reliant energy,who is now reliant energy an nrg company..sum total it comes to well over 30 years at different residences..their telephone customer service is ok,not great,but at least they answer the phone..if you have a problem, you are referred to centerpoint energy who actually handles the transmission of the electricity and any outages, and their telephone reps can be rude..reliant is basically just the billing name or so i was told,,in fact,centerpoint handles most of the electric companies you can choose from and they read the "smart meters"...if you rplan was changed to something "similar" to what you had (this has happened to me a few times)it is because of changes in regulations and lately , because of the new smart meters that can be read from the street..i am disappointed they no longer have the "wind driven" power,but if you want that, it is about 14.5 cents per kw with the other companies...overall reliant is as good as the others...i will have the newest "nights and weekends" plan when my contract expires, so i may change my mind!!

I just had the free weekend plan for a month. Friday 8pm to Sunday midnight is the "free" time. The label is here:Average price 11.5¢ per kWh, based on 2000 kWh, includes the following:Energy charge per kWh: 12.2¢Base charge per month: $0.00ONCOR Delivery charges passed through without mark-up : $6.48 per month and 2.8876¢ per kwhWell, it looks great at first and low usage people like me with five months of below 500kwh would not have much choice.I still have to pay oncor charge (2.88c per kWh) on free weekends.Hope this will help anyone thinking about the "free" weekend plan.

I was really happy with Reliant when I signed up. The rate was one of the lowest offered and their service was reliable. After my 9 month contract though, the rates offered to me were ridiculous. I rarely go over 1,000 KWH and they must count on that because the cheapest rate offered was 13.1 cents per KWH. Only when you go over 1,000 KWH did it start to come down but marginally. After looking at what the other companies have to offer, I'm canceling with Reliant. I would think that if they were truly concerned about their clients, they would make loyal customers who pay their bills on time want to stay. Judging by the rates they're offering, that does not seem to be the case at all. Goodbye Reliant. With a market for energy, who needs you? I can get the same service somewhere else for a lot less.

Ive had Reliant for almost a year now. Never had any problems with them. Im about to switch only because Ive found lower rates elsewhere. The only thing I don't like about Reliant is that at the time of contract expiration they offer higher rates. If you research their rates and find a better deal then they will honor it, but they should offer all of their rates not just higher ones. Its all about business to make money, I understand. Ive never had problems with their payment system, and the customer service reps were friendly and informative when I had questions. The online chat is a little slow. I found answers to my questions before the online reps responded back to me, but at least the option is there I guess. Overall, good company, no problems. I love the weekly summaries of usage, and alerts to notify you when you are close to your budget. I like them, just wish they were a little more competitive with their current rates.

Been with Reliant for forty years but feel it is now time to move on at the end of the current plan. This month my electricity usage was $90.00 and the transmission and other charges dinged me for another $50.00. I haven't seen such high charges for transmission since I have been on this current horrible plan. I am a senior so I am concerned.

I have been with Reliant for several years and have been very satisfied with all aspects of the power company. I would recommend Reliant as your power company option.

Reliant has been tremendous in keeping the monthly cost down. They have lived up to everything they said to me.

After 2 years with another electricity company in Houston, I switched to Reliant. The switch was very easy. Reliant has slightly lower rates than other companies in Houston area. Most importantly Reliant runs a fair and honest business. Their contract is more customer-friendly than other electricity companies I tried. There are no secret fees stipulated in small print, unlike in Green Mountain Energy. I pay a reasonable bill every month.I have had no problems with Reliant so far. I would definitely recommend Reliant over Green Mountain Energy.

They had a good promotional price when you sign up with them, but the pricing after contract and what they have to offer is less desired. Even when an account manager contacted me with a better promotion which I calculated to what my usage last year was everything would be $30+ dollars more a month. Its a hassle shopping around and switching, but you need to do with you need to do. Customer service is great and no hidden charges, but the pricing will not be comparable to what you sign up for. If you are able to understand the charges that you can calculate the price differences from other companies. Don't focus on average pricing. To estimate costs take your energy charge and add it with delivery charge which would give you your base cost per kWh. Then there is the recurring fee of $8.72 for delivery charges from every provider so that is standard. Also be weary of base charge. Reliant doesn't charge this but some companies do. Also note even with the added base charge a company could probably still be cheaper because of the lower kWh charge. Some plans have variable energy charge for instance if you use 1000 kWh you get a charge at 5.2 cents but if you go above that say 1001-2000+ kWh then its 8.9 cents. Definitely pay attention to that if you consume 1001+ kWh. Either way they will get your money just depends on your usage as they say. You might pay more for less but if 3 months out of the year you use less then 1000, then the savings for your usage will be noticeable if you are a high energy consumer.

very satisfied.13 years already...

as a customer with reliant for over 5 years, i think it's time to leave.it used to be pretty easy to fix the rate whatever the plans i could find online, but not the case any more since about a year ago. rep keeps telling me, you're not eligible for this, not eligible for that, and trying to trap me to sign a much higher rate pricing plan instead.in past 5 years, the overall experience was pretty smooth, no disconnections and just few glitches here and there.but business is just business, customers are looking for lowest rate indeed, and there're companies with quality service too.

I was using the on line chat for assistance about my current plan. Heidy was pleasant and very helpful, as well as responding quickly to my needs.

I just chatted with Reliant rep Cassidy. She answered all of my questions, got me logged into the Reliant website and helped my lower my kWh rate by 5 cents per kWh. Very good service.

Expensive- They have their own rate per kWh rate, then Center point passed on rate. Feels like i am ripped off. all together i am paying 13 kWh.
Their online portal wont allow to schedule payment of your own chosen date.

I have not been home (2 bedroom apartment ) in 1 month , and my bill is $150 . How !!! And I havent been home ..

I chatted online with my phone to Brittany. I called asking for extension, I was able to get more time than originally requested. I want to thank Brittany for being so helpful and prompt in assisting me. She was very professional and I can tell she is very nice. Thanks again Brittany good job

I signed up for average billing and I thought I was getting a deal but they carry over the extra usage and you owe a whole bill on the back end.

Eh. If you have to have electricity, this guy will do.

I grew up in Houston & was an HL&P/Reliant customer for almost 10 years. When the market deregulated, I stayed with Reliant to see how things would work out. I remained a happy Reliant customer for a while. It wasn't until a few years ago that I realized that it was time to switch. Reliant's prices were so much higher than almost everyone else's in the market that I realized that I was probably losing over $200/year by sticking with them. I think they charge more & are able to maintain a high customer base because of their brand & individual customer laziness. I still check & compare prices regularly between providers & I am still amazed when I look at Reliant's prices. They remain much higher than almost anyone else. The other thing that irritates me about Reliant is that they charge customers more that live in apartments. If you go to their site, you'll see that if you enter an address with an apartment number, the prices are different than if you enter one without a number.

I called Reliant to check my contract status, and was informed that I was free to switch at any time. When I did switch providers, I got a final bill with a $100 cancellation fee! When I called, they said they had no record of my call, and they can look back for years. When I showed them my cell phone records, they said that I had called, but I didn't speak about rates or my contract. They flat out lied to me. I'm still being charged. I would not reccomend dealing with these chumps.

What else really needs to be said. I am paying too much!!! I think they are a good company but I am about to switch becasue the prices just dont compete.

I have just found out that by staying with Reliant month to month but unsigned that I have been gouged! A customer rep now tells me that by remaining unsigned they were allowed to charge me $0.165/kwh (in a $0.113 market by their own monthly price Flex Plan) even though I am one of their lowest cost type customers since they have no forward price risk in serving me. He kindly offered to move me to a plan that would get me true market cost based service but it is too late...I will be going to the competitiion over the abuse of their abuse discretionary pricing.

I've been with Reliant for 3 years. I first signed up on a 24 month plan to keep my rate fixed. The rate at the time was less than TXU. 1 year into the contract I moved. I was forced to keep Reliant or pay a huge fee to break the contract. After the move, I got a huge bill. Apparently they didn't keep me on the contract and rate I was on before the move. They then put me on another 2 yr contract with a rate of almost 15. My electric bill was higher after the move. I went from a $150 bill in a 3 bedroom house to a $200 bill in a 1 bedroom apartment. My contract is now up and I am switching ASAP.

To be fair, I don't really have a basis for comparision. My contract is up soon so I've looking at other providers and 90% of them are cheaper than Reliant, but I worry if it's one of those "you get what you pay for" deals. I think I may switch just to try something new.

I think their service is good, the lights come on but the pricing is not very competative and I don't have an incentive to stay with them and they don't seem to care.

Never had an issues. That is all you can ask for.

Very overpriced. I never had an issue with Reliant but they would not work with me to lower their outrageous rates. As soon as my contract expired they jumped me up to $.15/KW. Good company but not worth paying double the price.

I call them for meter broken. I was billed for three time of daily usage for no reasonable excuse. try to contact customer services. no result. pay it or lose it;>