Champion Energy Services -- Profile Analysis

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Champion Energy Services, a Calpine company, has for years hung it's hat on straightforward electricity pland and tremendous customer service. In fact, in our experience, Champion customres are some of the most loyal in Texas. Champion Champion has ranked "Highest in Residential Customer Satisfaction with Retail Electric Service in Texas" by J. D. Power in 2010, 2011, 2012, 2013, and 2015 and 2016, when JD Power stopped ranking electricity providers. Choose Champion Energy and get straightforward pricing you can join their ranks of loyal, happy customers.

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Customer Reviews of Champion Energy Services



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Most Recent Champion Energy Services Reviews  


Outstanding
It was a great change. Joy Richardson from McKinney TX

Outstanding
It was a great change. Joy Richardson from McKinney TX

Kiarra S.
Excellent employee. Very kind and knowledgeable. Understanding and patient. Belinda from Taylor TX


4-5 Star Reviews: 417 (70%)



Outstanding

It was a great change.

Joy Richardson from 75071, Texas
July 17th, 2023

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3-4 Star Reviews: 43 (7%)



Good

I've been using Champion Energy for over 5 years, offering the most competitive prices. Also they were never outage during the winter when everyone had experience of outage because of cold weather.

HL from 75019, Texas
April 8th, 2024

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2-3 Star Reviews: 46 (8%)



wrongful termination fee charge

Used champion for four years with no problem, but when I moved I could not bring champion with me. Legally, moving should not incur any termination fees, but they charged me then proceeded to only repeat to me that the fee is valid without providing any evidence that I "switched" providers rather than move. Only after telling them I have evidence of a different electricity user at the old address they then hung up and silently waived the fee without apologizing for their dismissive response to a legitimate customer concern. It felt like an attempt to scam $250 out of departing customers, who may or may not have access to old residences and their current residents. I was very lucky that I still had access to old residence's contacts, and I would advise against anyone considering champion.

S from 77004, Texas
September 6th, 2024

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1-2 Star Reviews: 79 (13%)



COLD CALLING

We are a business and was cold-called by a man from Champion on 7/20/23, saying he was our Meted electric company. We do not have Meted. When we realized he was phishing, we hung up on him. He immediately called back and was almost maniacal. Next week we got a cold call from a woman with the same lie when challenged, she said she actually worked for Champion Energy. The woman took our rejection with grace. The man was nothing short of evil.

K. Reinhold from 17036, Pennsylvania
July 28th, 2023

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